Q: How do you handle Returns
A: Every bag made by Destiny Handbags is a custom order. No refunds or exchanges can be made on a custom or personalized bag. Shipping fees will not be refunded. If you have a concern about your bag please contact email@example.com with your name and invoice number. Before the bag is shipped we inspect it and verify that it is correct. If we have a workmanship defect we will fix it and pay for the shipping costs. If after 30 days a bag needs repair contact us and we can tell you if we can fix it and what the charge would be or if we will remake the product at no charge to you. We want you to be 100% satisfied with your purchase.
Q: I am ready to order but need some assistance!
A: We love to help our customers! Email us at firstname.lastname@example.org and we will be in touch with you how to place an order. We can do it together on the phone if that makes it easier for you. You can email us the order and we will contact you for payment information and place the order for you. You will get a copy of the order emailed to you.
Q: How long will it take to get my bag?
A: As each bag is made to order for you it will take 3-4 weeks for production. We ship using Priority Mail with the US Postal Service which will add on 4-5 days for shipping.
Q: What do I do to take care of my bags?
A: We suggest putting Scotchguard on your items when they arrive. You can also dry clean or spot clean your bag. We do not recommend putting them in the laundry due to the lining inside of the bag. We cannot be held responsible for any damages to your bag from the laundry or spot treatments you use.