Frequently Asked Questions
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How do I return damaged product?
Due to the customized nature of our products bags are unable to be returned. If you find an error or defect with your bag we will fix it if notified within 48 hours of your receipt of your bag. Repairs will only be done for our workmanship.
What are your shipping rates and time frame?
Shipping is 3-4 weeks from when you placed your order on a custom order. If we have stock items in your order we will ship those with 48 hours of payment. Shipping rates will be the actual rate of shipping. You will be invoiced for your order on the date you order from us. When we package your order we will send you a shipping invoice. Items will not ship until the shipping is paid in full.
Where do you ship from?
All orders are shipped from our warehouse in Fuquay Varina, NC. We are located right outside of Raleigh, NC.